Maximize your customer service capabilities and enhance user engagement with the Tawk.to live chat module integrated into your Piksera website. This powerful tool allows you to communicate directly with your website visitors in real time, providing immediate assistance and boosting customer satisfaction.

Key Features

Real-Time Communication

• Instantly connect with visitors using live chat functionality. Answer questions, resolve issues, and provide personalized support directly through your website.

24/7 Availability

• Offer continuous support with the option to integrate AI chatbots when live agents are not available, ensuring that your customers always have access to help.

Visitor Monitoring

• Track visitor behavior in real time, including which pages they are viewing and how long they are staying on each page. Use this data to offer more targeted assistance and improve user experience.

Customizable Widget

• Adapt the chat widget to match your site’s design and branding. Customize greetings and messages to align with your company’s tone and communication style.

Benefits

• Increased Customer Engagement: Engage directly with customers at critical moments, potentially increasing conversion rates and retaining visitor interest.
• Improved Customer Service: Provide instant answers and support, reducing response times and enhancing overall customer satisfaction.
• Enhanced User Experience: Personalize user interactions and make your site more welcoming, encouraging longer visits and more frequent returns.

Setting Up Tawk.to Live Chat: A Step-by-Step Guide

Create Your Tawk.to Account

• Sign up for a free account at Tawk.to and configure your basic settings.

Integrate with Piksera

• In the Piksera Admin Panel, navigate to Modules, find the Tawk.to module, and activate it.

Customize Your Widget

• Tailor the appearance and messages of your chat widget directly from your Tawk.to dashboard to ensure it fits your site’s style and ethos.

Deploy and Monitor

• Launch the chat widget on your site and begin interacting with visitors. Monitor chats and analytics from your Tawk.to dashboard to continuously improve engagement strategies.

Optimize Your Customer Interactions

• Proactive Engagement: Initiate conversations based on visitor behavior, offering help when it seems most needed.
• Gather Feedback: Use live chats to collect immediate feedback on your products or services, gaining valuable insights directly from users.

Monitoring and Improvements

• Analytics and Reporting: Access detailed reports and analytics in Tawk.to to understand customer needs better and refine your support strategies.
• Continuous Improvement: Regularly update your chat scripts and strategies based on the analytics and feedback received to continuously enhance user interactions.

FAQs

What is Tawk.to? Tawk.to is a live chat support tool that allows businesses to communicate directly with visitors on their websites in real time.

Why should I use live chat on my website? Live chat can significantly enhance customer service and engagement, leading to increased satisfaction and higher conversion rates.

How can I install Tawk.to on my Piksera website? Follow the easy steps outlined above to integrate Tawk.to into your website and start engaging with your customers effectively.